Bought 2 $20 PWE prepaid cards (like I've been doing lately) from my local GameStop.
Went to charge the Zen like usual...thought it was odd that I couldn't log in to charge Z at first, but didn't think anything of it.
Finally got logged in to the redemption page for PWE's prepaid cards, and entered the 1st code...the system seemed to time out (clock-spin), then didn't really do anything, so I tried to re-enter the number again, and it said the code it was "already redeemed".
"Ok, I thought...I got my Zen. System must be running slow".
Same thing for the 2nd card...I logged into the game to go spend my Zen...and nothing. No Z added to the game. Checking for my purchases again, the 2 cards don't show up in my purchase history, and now the purchasing system says they're redeemed.
So, I'm apparently out $40, 4,000 Zen, and am on the forums trying to get PWE to help because the ticket system doesn't work and goes to a broken link that won't load.
Glad I refuse to use my credit card here, which is why I buy prepaid cards...which I'm now out $40 because apparently the Zen Charging system is bugged and I was bright enough to debug it for them by handing them $40 in exchange for nothing.
I'd like my 4,000 Zen, but I'm thinking I'm not going to be getting that back...and so I'm not spending any more money here...and I'm a adult that has money to spend on this game, if PWE/Cryptic look at my purchase history. I wasn't shy about dropping cash here...and now, why bother?
Well Cryptic? No answer... just going to ignore this as another problem to irritate the loyal fans, eh? Nice way to alienate your own customer base, just saying.
I wish I had seen the post by kommander1988, and everyone before this first, but lesson learned I guess. I think its obvious to everyone that this nightmare you call Arc mishandles and dead links attempts to get help and none apparently can be found on the forums either. For years now, I had no issues with the PWE site to redeem cards. But now, Arc took a perfectly workable system for the company's prepaid cards and busted it. So, tell me again how wonderful Arc is and how it's so easy and efficient to use and why we would want to install it on our systems... yeah... right...
I have two worthless PWE cards that say otherwise.
Now that being said, is their any chance someone with any sort of "title" can come in here and tell us what can be done to fix this and get our zen?
Last edited by paulbowman; 06-15-2014 at 12:49 AM.
Volunteer Community Moderator for the Star Trek Online forums My views may not represent those of Cryptic Studios or Perfect World Entertainment If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter Skype: askray113