If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
e free headstart and then they don't let you in, then they have a breach of their advertising agreement! But nowhere did they give you a guarantee that there would be no problems.
Which is why I am personally not upset, however it bothers me even more when I see people on these forums who are such dedicated fans that they chastise the people who do not feel they are getting all that they paid for, because in blunt reality, they are not.
It's the same as back before this weekend, almost any time someone posted a complaint about the game, they were met with a page full of "its beta!" replies. No crap its beta. That's the BEST time to complain about anything and everything, because its most likely time for things to be changed and fixed.
In all reality though, it could be worse. Star Wars Galaxies was basically a paid beta after release, they were fixing and upgrading and changing things for months after people started actually paying their monthly fees.