*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Guess queue times are part of things now, which I hope will help alleviate mass influx that could cause too much stress on log in server(s).
Is this going to be the norm from this point forward I wonder? I was in queue for aprox 3 min when I got in, however latency seems to be well over 600 - 1k+ now =(