Various FAQs about the pre-order bonus' have all stated that you will get you knick-knacks when you use the retail code inside the box/or email from download stores on launch day.
Sure I would like to have had my borg bridge officer during head start. Since I didnt want to invest too much into other bridge officers I might have to replace with my Borg BO, as soon as I unlocked Klingon content I created my PVP toon and have been having a blast.
When I get my retail box, I'll whip out my Fed captain and go to town.
Ugh...I've never seen so many crybaby posts in my life, as the ones on this forum..."I'm cancelling"..."Cryptic should be sued"..."They are commiting fraud"....do you want some cheese with your whiiiiiine?
They don't have much experience with all this. Champions Online was their first MMO and it looks like they have a different team that works on STO. This team probably has very little experience with MMOs. STO is a good game. I hope Cryptic will be able to balance everything so people can calm down. But this game does feel very much rushed. To be honest I haven't seen the worst Beta (didn't play WoW that much to see their problems). And to be honest I was expecting that all the problems will be fixed for a head start, but head start to be honest feels like Beta. STO won't be a game of the year - no doubt about that .
I still wish you all the best Cryptic. I hope you figure out your problems soon to provide us with smooth gameplay. And yes, I know, that every guy in Cryptic are doing their best to make it happen, but somehow its not happening just yet... to be honest .