Thanks Cryptic and thanks Steam you're both beyond pathetic, now I went over my monthly download limit trying to download this damn game again so clearly not getting anywhere with it now.
I'm going to tell you how to fix this. let's get one thing straight steam is bad for MMOs.
that being said, and you're not going to like what I'm going to say.
but go the Download page
and download the client. do use the steam one, just get the normal. it will save you a head ache. now I know it will take a while to down load, so start the download, and go do something to release stress. that way when you come back it will be ready, and you will not be stress out when you're playing.
also if you need help finding you're CD key from steam, or any problems hit me up via PM.