If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Depends on how many processes it needs to boot and whether you have to start any of them manually. If the whole lot's auto booting, a couple of minutes. If they're not all autoboot (and considering the amount of custom code that's probably in this machine, quite likely not), couple of hours. That's easy.
Finding out what the hell caused your cluster to suicide in the first place and/or removing the smoking/flaming motherboard with tongs... slightly longer.