If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
If you expected a flawless game at launch, then you've never played an MMO before... I've played most, and none have had a flawless launch.
World of ******** had the worst launch I've ever experienced. In the first year, I was credited a total of 3 months of free game time for all the problems, especially in the first 30 days.
City of Heroes...lag and crash central.
Age of Conan...lag and crash-arrific.
EQII...moving and looting was an exercise in Ghandi-esque patience.
Lineage2...apparently, their favorite game mechanic was the yoyo or boomerang effect...for weeks...
MMO's, when they release, are expected to go through a period of growing and load stabilization pains. It's just the nature of the beast. Welcome to the imperfect world of humans.