If you receive in-game tells from players trying to sell you something or advertising services please do not hesitate in reporting them to the GMs. We take these issues very seriously and will swiftly handle these types of solicitation in-game.
Director of CS
Not like it will matter. First, it takes you guys way, way to long to respond to tickets. You would have to set up a specific class of ticket and have several people responding to only those tickets on a constant basis to make it work. Second, these guys hack accounts. You'll end up axing more customers than you will gold sellers. Your best bet would be to educate your player base about ignoring the gold sellers and combine it with rampant enforcement. Not sure you guys have the manpower required though.
Right-Click on the person's name and hit the report spam button.
Reminds me of **** and WoW's spam reporting function, I just hope the ignore list doesn't fill up every 2 hours.
The gold sellers that sent tells to me were placed on my ignore list after I reported them. So my question is will they be removed from that list when their accounts are deleted, or will they remain on our ignore lists? If the latter, do we have limitless room on our ignore lists?
Are you guys actually banning people doing this? when we report spam does it send a copy of the email to you guys? I ask as I want to delete the messages after I report them, but will keep them if you guys need proof the person did it.
I'm receiving lots of private messages in the forum with energy-spam
I'd like to be able to report them as Spam.
The forum private messages and the in-game emails are the same system. When you view the messages in game, the reader window has a "Report Spam" button at the bottom. This will both add them to your ignore list automatically, and flag them internally as a spammer. If enough people flag them as a spammer(in either chat or mail) they will automatically be banned from using chat and email, and flagged so that GMs will investigate them and possibly ban them from the game.
However, we have no way to currently report them via the PM system of the forums. I delete them when I see them (like right now, when I'm waiting the the queue...). You want me to....leave them and then...log in and...check my PMs there...and report them? How about you just let us report people HERE?