We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
I read this very sentence again and again since closed beta. :p
Mark my words, The game will be stable by Feb 9. Then they had the launch, and plenty of time to adjust things. Headstart is once again a big boom on the servers, and every night again when certain people get home from certain area's and log on simultaneously, the server fails. Queue's in these hours wouldn't be a bad idea.