If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Firstly let me congratulate you on being an idiot and trusting us with your money, but unfortunately due to Cryptic staff lacking skills, headstart weekend will be used to beta test and yes we at Cryptic appreciate that you have indeed paid us to beta test our product instead of enjoying it.
We would also like to take this opportunity to apologise for selling you a product that doesn't do as advertised, but we have your money now so please bear with us.
Cryptic would like to thank you along with everyone else who purchaed the pre order and lifetime subscription, we would also like to thank everyone for giving us your gaming schedule so we can take the servers down 10 minutes after you log in.