Okay, I love the game and enjoy it thoroughly. However, I can also understand the frustration and outright anger I am seeing on the forums. Therefore, to the devs I say the following:
Cryptic, if you throw all your resources into this game you have a chance to become a household name equal to that of Blizzard with similar financial success. You also run the chance of losing everything too. However, if you half-ass your support of this game, if you treat STO as just another revenue stream, this game will fail and no one, ever, will ever take any Cryptic product seriously again. Cryptic will never be more than a second-rate company.
This is your choice. To take everything and risk it to become everything you ever dreamed of, or to settle for mediocrity forevermore.