I must admit I find this a bit strange. If Cryptic is firm in their belief that they shouldn't have separate servers to serve the European community, but rather chuck everyone in to the same world, they must develop the technology needed to serve a large quantity of users.
Being an old Ultima Online and EVE player, I'm skeptical to the whole idea of different instances in the first place. However, seeing as STO already has this system implemented, I suppose the easy solution would be to simply expand the grid with more servers?
The thing that is BAD.... Cryptic kicking out people already in game to make them login on a Que.
Im sorry Cryptic, but that is just bad form. People already in game doing missions shouldnt be kicked out randomly so that others can get in. I mean yeah you want to make playtime a little fair for all, but to be fair, all this Craptastic server issues, down time, login server errors and now Que stuff.
You might not think it, but we Paid you guys good money so that we could get a head start not continue the Closed Beta testing and server testing. By now you should have had enough time over the years to read reports on how many accounts are active, how many are going to be round for head start, how many are going to be active for live and choose servers that will cope with that.