If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Just to let Cryptic know. Several times, when entering a mission the loading time is extremely long and then when mission is complete and warp back to sector space, the game frreezes on transistion screen. I had once screen up for 15 minutes and no change. I closed the game with the "X" on window and then I was stuck and screen "Retrieving Players" for 15 mins before login would occur.