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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 31
01-31-2010, 03:57 PM
Quote:
Originally Posted by Sumoben View Post
You guys do realize that the brunt of the staff is off for the weekend right and they've been working non stop for the past month or more? Its why Zinc, Rekhan, StormShade, MattH, ect haven't even been posting on twitter. Check back tomorrow. They deserve a break.
When you are running a business, you don't DESERVE anything. You do what it takes to satisfy the customer and get the job done. If that means pulling 12-14 hour shifts for a few days that is what it means.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 32
01-31-2010, 03:58 PM
This company offers no communication. Pathetic, they aren't going to have a big fan base at all if this keeps up
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 33
01-31-2010, 03:59 PM
by the way, Kestrel shouldn't have to "jump on the forums" to see there was a problem. They should have staff, and this weekend their A team staff working all day. The very thought that no one was even paying attention to the boards all day on head start is really sad.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 34
01-31-2010, 04:02 PM
Quote:
Originally Posted by LordDave View Post
*shrug*
What would you like them to say?

.
It wouldn't take more then one person to take 10 minutes to let us know they are aware of our frustrations and complaints, they apologize for the inconvenience and are doing everything they can to rectify things.
Ive worked in public relations for over 12 years, but even I didn't need that much to know you address your customers when they are unhappy.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 35
01-31-2010, 04:06 PM
Quote:
Originally Posted by rdhddva View Post
It wouldn't take more then one person to take 10 minutes to let us know they are aware of our frustrations and complaints, they apologize for the inconvenience and are doing everything they can to rectify things.
Ive worked in public relations for over 12 years, but even I didn't need that much to know you address your customers when they are unhappy.
EXACTLY.

1. They should have been on the boards, not having a happy day off (especially with the mountain of problems the past two days)

2. They should have updated, apologized, and given a game plan


No one is asking for some miracle perfect server here that never fails at launch, just communication, and work ethic.
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