I will not presume to speak for the entire community, but I feel it nessecary to alert you to the feelings of many ppl I know especcialy within our own fleet. I want you to know that I love the product, lots of room for improvment, but overall a hell of a start. My general problem, and I know many others feel this way as well.... is that the "Headstart" we got for pre ordering has been mostly wasted. Over half our time has been spent mulling around our desks waiting for the servers to come back online.
I want you to know that I am aware that your IT staff has to be running around like chickens with thier heads cut off trying to ensure security, stability and to keep the coffee runs going 24/7 on a staff that has spent more time at work than at home the last 2 weeks. We apprecciate the effort. But the facts are the facts, we lost a tremendous amount of game time due to all the server crashes/reboots/maintenance. However you want to catagorize, claim or refute what they were as I said before... we lost most of our headstart due to it.
I for one feel a little cheated, but I was always told to make sure you have a solution before you complain about something. My suggestion is "Cryptic gives all headstart members 1000-10000 Cryptic Points" added to thier accounts for the problems. This in no way costs your company tons of money, and allows the players who have shown an EXTREME amount of patience a pat on the back for thier help overheating your servers.
So, what do you say Cryptic? Do you have a better suggestion?
Players, what do you think? Is expecting a little payback for missing tons of our promised headstart to much to ask? if it is, what would be fair? Thanks for your time folks, enjoy it when the server comes up, I know I will.