I'm not sure who thought of the naming system in this game, but it's horrible. In every other MMO that I've played has always has a single name. This game has this absurd system that seems to be character name@playername. Which is different that account and forum names. It's making adding friends in game a pain in the butt.
Please add in your many lists of things to do, to change it so players simply are addressed by character name in game.