your not alone, i pre-ordered the collectors edition from EB games here in AUS 3 weeks before open beta, did not get a pre-order key, the day of open beta started i rang EB and asked where was my beta key, turns out EB games in Aus were not participating in the Beta (after posting here i was advised to contact cryptic support and they sent me a beta/pre order key)
i walked past EB games the day the head start started and decided to check when they would have my copy in so i could use my pre order items.. turns out they arent providing the game copies or pre order keys untill Feb 8th. 3 days after international launch, 5 after US launch and 8-9 after head start.... i questioned them and was told they dont have the copies in stock....
however i have a mate that works in there warehouse, he took a photo of the copies they have in stock and sent it to my phone as proof.... retail game shops are dodgy as plain and simple.
I've just come back from one of the EBGames shops here in Canberra. Paid upfront for the game, and when I asked about a pre-order code, they had NO IDEA what I was talking about.
Is there anything I can do to get into the game now as I'm downloading it at the moment, will patch it shortly thereafter, and really want to get into it asap!!!
Ok so I ordered from Gamestop as well and didn't get a beta code. I called towards the end of beta and told them that I didn't get a code (I didn't really want to play beta its normally buggy and you lose your work anyhow) I called their customer service and spoke with a girl named Mallory, she was very nice and she had my beta key sent to me via e-mail quickly and then refunded my shipping cost. Now I can't guarantee that it will work for everyone but I was very nice to her and didn't say they lost a customer or get upset.
If you tell them they lost a customer they might not try to help you, its only worth doing a customer service recovery if you have the chance to retain the customer.