Lt. Commander
Join Date: Dec 2007
Posts: 120
I paid for lifetime subscription last night

Paypal confirm the transaction is complete

My account has not been updated... I'm still a 'pre-order' player and can't make my borg or make 4 characters



I've sent an email to support and started a ticket in-game... no response



Do I really have to raise a payment dispute with PayPal? or perhaps start a small-claims court case?

Come on Cryptic... read your emails!

Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-01-2010, 11:03 AM
Well considering the game is not officially released then why should your account be marked for lifetime? Why don't you enter your game code and see what happens? Oh yeah that's right, the game isn't released fully yet!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-01-2010, 11:07 AM
No problems here.

Paid at the STO site, was making my Borg character a half hour later. And that's only cos was waiting for a patch, the account showed as updated immediately.

You made sure you were logged in to your account first on the website?

If yes, contact billing. The forums probably can't help you much.



-np
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-01-2010, 11:07 AM
I already entered my code.... I've been playing this since closed beta
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-01-2010, 11:08 AM
Quote:
Originally Posted by Ninja_Pirate

If yes, contact billing. The forums probably can't help you much.


-np
As mentioned in my OP... I already sent the emails yesterday.... forum posting is my last resort before claiming back my money
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-01-2010, 11:09 AM
Go back to the main STO page, click on "My Account." If you see "Star Trek Online Lifetime Subscription" under "Activated Features" then you're good to go. Otherwise, submit a ticket to Cryptic Support.

They'll get to you as soon as they're done swimming across the room full of money to your ticket.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-01-2010, 11:11 AM
... and you expect to find more help here than contacting Cryptic? They're probably backed up with support issues. Have you tried calling them?

The Community here can't do anything to help you with this.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-01-2010, 11:11 AM
Quote:
Originally Posted by geldonyetich View Post
Go back to the main STO page, click on "My Account." If you see "Star Trek Online Lifetime Subscription" under "Activated Features" then you're good to go.
I only have 'preorder' activated
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-01-2010, 11:12 AM
Quote:
Originally Posted by Rikaelus View Post
... and you expect to find more help here than contacting Cryptic? They're probably backed up with support issues. Have you tried calling them?

The Community here can't do anything to help you with this.
I know.... but I'm venting. I don't expect the forum to provide any resolve.... but if I kick up a fuss I'll feel better
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