Whoa! You guys continue to blow away all our expectations. We had so many people playing Star Trek this weekend... It's incredible! Of course, whenever we break population records, we find more room for improvement, as well.
We had some issues this weekend that brought the servers down a couple times. This was due, in large part, to lots of people claiming items from the C-Store and an unrelated bug on the back-end. We've been working all weekend to sort these issues out and we should have some fixes rolled out later today.
We're continuing to work on server performance and stability, too. We're constantly squeezing more and more out of every little bit of processor power we have.
These fixes will go a long way in better preparing us for the inevitable rush tomorrow and this coming weekend. Thanks for bearing with us during this time.
I know this weekend was rough, but be sure that the team here at Cryptic is entirely focused on getting any issue we find resolved and fixed as soon as possible.
Thanks again for your patience.
We got another maintenance now, however I must say, at least for me, since that little patch you had us download yesterday, the loading times when zoning were minimal, I never got kicked out, the gaming today was very smooth. I don't know if others noticed any improvement, but whatever you are doing is taking it to the right direction.
Yes, it is frustrating not being able to play a game you really like, but I am sure you'll get this to shine!
The first few weeks STO is going to experience outages. This is because Cryptic is going to have servers/bandwidth available for what it expects to be the "steady state" number of concurrent users, plus maybe a small fudge factor (say 10% or so). If they add enough capacity for a "smooth" launch and the usage drops after a few weeks to half of that (not unusual for a MMO launch), then they are stuck with paying for *too* much capacity, thus eating into their profits.
So expect outages, downtime, queues, etc. until the 30 day free period is done. Around that time the product will become mostly "stable" as they will have finally "figured" it out. Unless it becomes the next WoW, in which case the user base keeps growing and growing and growing.... but that behemouth is almost the exception to the MMO rule.
Economics folks - pure and simple.
Perhaps they could negotiate renting the required stuff for the period.
In any case, we do need to be patient. If there is more Cryptic could do, they may not see it because they are so busy with what they are doing. Nobody is perfect.
On the other hand, we arent there with them, so we dont know. Thats why they need as much communication with us as possible.
I've sunk six hundred dollars into playing this game between my girlfriends account and my own. I'm starting to think that was a bad move. I really did think that between this being put out by Cryptic, which is in my opinion one of the best game developers out there, and the Star Trek franchise, it would be an awesome game. I've been playing, or at least attempting to play since day one of the beta. And I don't think there has been a single day I've been able to play without some huge block of downtime.
And quite frankly, the game's been kind of on the dull side. It just feels very repetative. Maybe that will improve, maybe it won't. Right now, I can't honestly say I could tell one mission apart from any other mission.
I wish I still had that money. I could have had a great big tv on which I could play games that work.