I get this also and so to 2 of my firends. it only happens during prime time so i am guessing that the servers are not quite up to the job or they did not realise how popular a "Star Trek" game would be lol
let hope they get this sorted ASAP as the head start for me so far has been a pointless waste of time.
Maybe they might be nice and all the people who were on the head start get a bonus for XP. that might help make up for it, its not like we have not already been to level 10 once already lol
I have the same problems. I'm in the UK too.
I get major lag when i do manage to get in, and disconnects.
Now the game is officially live, the servers are going to be chock-a-block! not much hope for the lag for a while. Though from what i understand this happens to all new MMOs in the beginning. Just have to wait it out i guess.
It would be nice to have some compensation, but i won't hold my breath. (especially after the Steam fiasco!)
I dread to think what BT will charge me for the extra GB download on my account. (it's not unlimited)
I do like this game a lot (when i can play) the Open Beta was great fun.