I pre ordered and played the open beta and tried to play in the headstart.
Constant log queue issues and server down time made it where there shouldn't have been a headstart at all
Now the retail version is out and I am unable to log in (cannot authenticate messages) and cannot add my retail key because the server is not available???
So I can't play the game, cannot unlock my preorder special add ons, but i can complain. Since that is all I'm left to do.
I've opened three tickets about my issues and the Cryptic team have either ignored them or no one is home.
I like to think that they are all working hard to correct the worst release day in history of MMOs or Star Trek for that matter but they are probably using the money I (and many others) paid for the game to buy drinks or something.