The retail outlet that sold you the game has the option of allowing a refund within the first 30 days. D2D sites are better at this than retail stores. If you open the box sold from a retail store you can forget any thought of a refund.

Steam gave the refund because they have not sent out the retail Key yet. If you had the key you wouldn't be so lucky on the return.

I didn't get to play the first day of Headstart but since then I have been able to play fine, and uninterupted. Almost lvl 18, and will hit t3 tonight easily.

That being said... I wonder how many of these complaints are actually due to user error...

Not launched yet. Tomorrow it launches. Welcome to early access.

Try contacting Customer Service. I don't think anyone on the forums can help you.

We the paying users, would like thank you for finally fessing up to the real issue rather than blame our viedo cards, rock solid video drivers, Dual and quad core PCs, 25 Mbps internet connections, thunderstorms, sunspots, mole-people and the lolliypop king. While at some time or the other one of those things may have been responsible for one or more user's problems, the core issue for some time has actually been inadequate resorces, and quick fixes rushed in to try to work around them. It wasn't the problems that irritates us, so much as the your blaming us while trying to delay, deny and deflect any critisicm or hint that you might have made a mistake.