> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <
Jolan tru Captain!
Welcome to Legacy of Romulus!
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
I did try the fix that I was told by the tech to do last night and it did fix the problem. I am just not sure yet if it's not just a temporary fix like many have said it was.
I am really just posting this problem so it can help others and myself if it turns out to be just a temporary fix.
Tech/Customer service reply:
"Greetings, For any "error decompressing data" issues, try this fix - Uninstal the game, Reinstall. Before running the launcher navigate to the install folder and inside the live folder you should find a folder call "piggs" Delete this folder. Now run the launcher in admin mode (right click and then "run as") This will redownload and patch the corrupted files, giving you a very clean install. Regards, Cryptic Studios Support"
Basically
Step 1: Uninstall game (This will not delete to you progress in the game because all that information is saved on the Cryptic Studios server.)
Steo 2: Reinstall the game, but do not run the game yet
Step 3: Open "My Computer"
Step 4: Open "C: (Local Disk)"
Step 5: Open "Program Files"
Step 6: Open "Cryptic Studios"
Step 7: Open "Star Trek Online"
Step 8: Open "Live"
Step 9: Delete "Piggs" folder
Step 9a: opinion if you are not the admin right click on the game icon, click on "Run as...." the select Admin mode.
Step 10: Start game which will start a 10MB or GB (It's a big file) patch download which can take a while. The should take care of any corrupt files.
If anyone tries this and it still does not work post your reply here and contact tech support 1-408-404-1714 (8AM to 5PM PST)
UPDATE: I have entered many anomalies since I posted this thread and have had no problems with fatal error and anything else, so far the game is running perfect. Except when the server crashes.