Currently, the Star Trek Online Server is down.We are aware of this issue and are currently working to bring the server back online as soon as possible. Please keep an eye on this page for updates, and notification when Star Trek Online is available again. Thank you, The STO Team
Ok i understand that support middle managers like to look intelligent. So at times they'll try to communicate in a professional manner.
That said, slap the manager that wrote that in the index. it just redundantly states the obvious. you would never say "currently the star trek online server is down, but we are unaware of it." so you shouldn't say "the server is down and we are aware of it.