This is the address that cryptic publishes on certain pages on their web server. I'm wondering if it would be helpful to email them and ask them to either a) hire some halfway competent professionals, b) become aware of the fact that their product just wigged the hell out again, or c), ask them if they can forward our requests for an active reliable product on to management.
Again, the email address cryptic publishes for server difficulties is email@example.com. - I'm sure you'll see it when the forums web server starts crapping all over itself in about five minutes.
Do post here if you contact them, especially if you get a response!