If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
You guys that "know" what your doing offer the best excuses for why the IT guys are fail and wil continue to be so. Instead of offering great excuses on their behalf, why dont you just apply and get a job there and offer your "vast knowledge" to fixing the problem instead of justifying the endless server crashes and failure rates.