If you justify a "screw you, contact billing" (when this is clearly a BUG issue) as a response:
I was able to claim the Best Buy tribble pet, but not the red matter device.
3+ days... Do you all even read these?! This is getting really frustrating!
Thank you for your ticket. It appears that your issue would be best addressed by our billing support team. Please contact our Billing Support Department regarding this issue. For common FAQs, and how to contact our Billing Support please go tohttp://startrekonline.com/support). For faster support thank you for submitting tickets with right category.
Next thing I expect is to start getting the standard CCP response of "our logs show nothing".