Lt. Commander
Join Date: Dec 2007
Posts: 120
# 231
02-09-2010, 05:48 PM
Waited on hold for 3 hours 40 minutes to get to a Cryptic csr. They will NOT help you as stated in this article. Big minus for honesty here.
If anyone wants the specifics, Amazon states delivery on 2/11. Called them for assistance and was referred to Cryptic to get an extension. Cryptic states it's Amazon's fault so they won't do anything.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 232
02-09-2010, 10:01 PM
wow, bad customer service.. checking on the tickets I made, I noticed one from Champions is STILL on there, only 6 months later and they have NOT looked at it.

guess my $50 for the game wasn't enough money for cryptic to care
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 233
02-09-2010, 10:27 PM
Quote:
Originally Posted by GM_Destra
Hey Everyone,

This is an FYI that the grace period is ending soon. If you pre-ordered the game, but have not yet entered your Retail key, you can continue to log in and play until the following dates. After your grace period ends, you will need to enter your retail key to play.

-----
US Retailers
-----
*The grace period ends: February 8, 2010 at 11:59 p.m. Pacific.


-----
All Australian Retailers, or Amazon(DE)
-----
*The grace period ends: February 21, 2010 at 11:59 p.m. Pacific.


-----
FNac(FR), Amazon(FR), and Game(FR)
-----
*The grace period ends: February 10, 2010 at 10:00 a.m. Pacific


-----
All other customers
-----
*The grace period ends: February 8, 2010 at 11:59 p.m. Pacific.



If you are in the situation where you purchased the retail version of the game, but did not receive your key from your retailer, please contact your retailer. If your retailer is unable to provide you your retail key, please feel free to contact Cryptic Billing Support.

-GM Destra
still can't get in
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 234
02-10-2010, 05:54 AM
wow *blinks* anyone bothered to think what the ID 90.000+ means? Try answering a few hundred mails a day, and you see what I mean..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 235
02-10-2010, 06:17 AM
Quote:
Originally Posted by challenger_sta View Post
wow *blinks* anyone bothered to think what the ID 90.000+ means? Try answering a few hundred mails a day, and you see what I mean..
Hi! I Buy that game online !STEAM! the deluxe version,and i cant activate, it shows me
a choice to buy monthly 12, jearly or lifetime cheek. So why i Pay 59.99eur for a Game?
Should i have to buy now that monthly 12eur ****? to furthermore Play that Cryptic Bug-Game,with server
craches and login Problems.

ISNT IT THE PRICE TO HIGH FOR THAT **** ! lol 212eur for a game, i pay 200eur for my Playstation
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 236
02-10-2010, 06:33 AM
What in Hell is a "Grace Period" ??

Am German!

Has it something to do with Grace Kelly?


Lt. Commander
Join Date: Dec 2007
Posts: 120
# 237
02-10-2010, 07:02 AM
Quote:
Originally Posted by Cpt_Mullo
What in Hell is a "Grace Period" ??

Am German!

Has it something to do with Grace Kelly?


http://tinyurl.com/yb9wlkr
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 238
02-10-2010, 10:43 AM
Quote:
Originally Posted by Cpt_Mullo
What in Hell is a "Grace Period" ??

Am German!

Has it something to do with Grace Kelly?


you're one of the examples why i hate my country ... not intelligent enough to translate it or google
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 239
02-10-2010, 01:53 PM
well i need to ask cryptic wot happen if u dont get any items from per order and collectors edition wot will happen ?
cos i per rdered my copy of the game from Gamestop and havnt got any items from the per order or the collectors edition, also contact tech support and they told me to email billing support and no asnwer or replay
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 240
02-10-2010, 02:02 PM
Quote:
Originally Posted by Die-Finsterniss
Hi! I Buy that game online !STEAM! the deluxe version,and i cant activate, it shows me
a choice to buy monthly 12, jearly or lifetime cheek. So why i Pay 59.99eur for a Game?
Should i have to buy now that monthly 12eur ****? to furthermore Play that Cryptic Bug-Game,with server
craches and login Problems.

ISNT IT THE PRICE TO HIGH FOR THAT **** ! lol 212eur for a game, i pay 200eur for my Playstation
a) terrible english, even by Germanys standards
b) the 30 days included in the game purchase are contigent on a subscription. It is stated clearly. You just need to read.
c) Maybe I'm the fortunate one here, but I've experienced relatively few server crashes. Actually, none since over a week.

I repeat.. try answering a few hundred or thousand mails daily.
Consider this: If every mail takes five minutes to check an account for problems, in a 10-hour workday you will be able to process 120 of them per person. That's without any pauses and such luxuries Basic math, people.
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