Comming from eve, the answer is simple. Their only crime is taking advantage of other peoples stupidity.
Eve is meant to be unmoderated and cutthroat, but most games aren't ESPECIALLY games oriented at casual PVE like this one. In a blizzard game for example, they punish actions like this and restore the lost goods, i've seen it plenty of times.
Cryptic should do the same to provide the same level of customer service... But it seems unlikely.