A number of people here have claimed that feedback in these forums is ignored or not even looked at by the devs. While thats probably likely its certainly possible that they do. As an example CCP the makers of EvE online often respond to and use feedback from the forums. The even eventually created the CSM (Council of Stellar Management) which is basically a commitee of players who are elected by the playerbase to represent their wants for future expansions and fixes. While I have no information that Cryptic has or plans to ever do anything like this I wouldn't discount the idea that some well thought out posts do get reviewed by the devs.