Lt. Commander
Join Date: Dec 2007
Posts: 120

at picture u can see 11 days afther my last ticket with no reply.

really wanted this fixed. to get lifetime with the special items.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-16-2010, 11:20 AM
Yes, hiring additional customer service people can take a while which is what they are doing from what I was told plus they are backlogged so yeah responses take a while. Being a small company I doubt they got 20-30 CSRs working on tickets at any given time.

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