We will be performing an update to the Star Trek Online Website and Launcher at 3:00 p.m. to 3:30 p.m. PST (GMT-8) this afternoon. During this time, players may experience difficulties logging in to Champions Online. Players currently in-game will not be affected by this maintenance. Thank you, The Champions Online Team
A BIG "thank you" to Cryptic. (This isn't sarcasm; I'm being genuine.) It's obvious you're reading these forums and seeing how the members want more frequent, current updates. Thank you!
Hopefully someone can work to bolster the Support staff, too. it's frustrating to have paid for the game, but be unable to get decent support (or any support -- I have outstanding tickets in the queue from a month ago).