Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Cannot log on
02-19-2010, 05:28 PM
I have been unable to log on to STO now for 5 days. I am getting all the generic messages, "YOU ARE NOT ALLOWED TO LOG ON TO THIS SERVER AT THIS TIME" or "TRYING TO UPDATE LAUNCHER, PLEASE BE PATIENT , LOG ON ATTEMPT 1 " Now the message says "ACCOUNT ERROR, CONTACT BILLING SUPPORT" I purchased a lifetime membership, WHY CAN'T I LOG ON, IS ANYONE ELSE HAVING THIS PROBLEM ?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-19-2010, 05:35 PM
Click HERE!

What does it say in the "Products" section of the page? Specifically under the Subscriptions? It should look something like this:

-- Products ----------------------------------------------------------

Star Trek Online
Download Game Client

Activated Features
Star Trek Online - Preorder
Star Trek Online - Digital Deluxe

Subscriptions
ACTIVE

---------------------------------------------------------------------------

Note that the ACTIVE is super important!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3 Same issue
02-19-2010, 06:00 PM
My digital pre-order key was activated but on an update a few days ago, it disappeared. Now it states this:

Activated Features
Star Trek Online - Preorder
Star Trek Online - Preorder
Star Trek Online 12 Month Subscription Preorder

When I re-input the activation retail key, it prompts me back to the payment subscription page. It acknowledges I paid an annual fee but wants another credit card. What gives?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-19-2010, 06:05 PM
Sorry BRB, have to run home.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-19-2010, 06:08 PM
Quote:
Originally Posted by Salotraz
My digital pre-order key was activated but on an update a few days ago, it disappeared. Now it states this:

Activated Features
Star Trek Online - Preorder
Star Trek Online - Preorder
Star Trek Online 12 Month Subscription Preorder

When I re-input the activation retail key, it prompts me back to the payment subscription page. It acknowledges I paid an annual fee but wants another credit card. What gives?
so that when the 1 year is up on your current subscription it can renew the subscription (if you have not cancelled) without interrupting your service.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-19-2010, 06:22 PM
Quote:
Originally Posted by PegasusMD
so that when the 1 year is up on your current subscription it can renew the subscription (if you have not cancelled) without interrupting your service.
Thanks, I had to leave work and head home.
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