If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
My character got stuck again....I was on the Search for Truth...on a romulan space station and he just froze up again....everyone was fighting around me and I could call up a shield generator..etc but I couldn't move. I put in a bug ticket...waited 20 minutes....still not response...it took me 45 minutes to get to that point in the game and I didn't want to abort....I called phone support....I am not lying...I was on hold for 1 hour and 10 minutes...when he answered....I told him I was stuck...frozen in time....he did something on his end and the next thing I know I WAS KICKED OFF THE SERVER and when I logged back in.....I WAS BACK ON MY SHIP AND I HAD TO DO THE SAME MISSION ALL OVER AGAIN.....JUST WHAT I DIDN'T WANT TO DO....SUPPORT IS TERRIBLE AND NOW I HAVE A LONG DISTANCE PHONE CHARGE ON TOP OF IT....THIS GAME WILL SURELY DIE....NO SUPPORT AT ALL...AND SUPPORT TEAM...UNAWARE OF PROBLEMS THAT WE PAYING CUSTOMERS ARE DEALING WITH....BY THE WAY....MY ONLINE TICKET....GM RESPONSE REQUIRED....HAS NOT BEEN ANSWERED YET....BACK TO ROMULAN SPACE AGAIN.