4 days is nothing... lol i have an unread ticket that is 18 days + old .
and another one at 6 oder 7 days old.
i guess this says all ... VERY disapointing!
Yup, makes a very bad first impression.
I realize not all GM requests are necessary to address, but all tickets should be closed and updated with notes within a day, even if it's a form response. I'm glad I never had serious issues like not being able to get my next tier ship or account problems and feel for those who have.