I'm here because I miss star trek gaming in general and this has the hallmarks of two of my favourites, Star Trek Away Team and Starfleet Command.
What keeps me around is the socializing, nothing is more fun then teaming up with a couple of real life friends and attacking the enemy, whether it's a fleet action or a PVP. It's just enjoyable, not complicated, and i love seeing my ship flying around blowing the crap out of anyone who fires on me, especially when they try to ambush me and eat 3 quantum torpedoes to the face.
If I could change any concept of this game, I would make it so that you could play with your friends...and that you could freeze leveling. Even as it stands, you don't spend any points anywhere during a rank, eventually you will hit XX0 and be moved to the next higher tier.
I do not need 3 level 45's. I miss Tier 1,2,3 and 4 combat. The only way to get there again is to delete a toon and start over. I out-leveled my friends that played less, so they quit.