Go Back   Star Trek Online > Support > Gameplay Bug Reports
Login

Notices

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 What to do if you get stuck
03-09-2010, 05:05 PM
Hey, everyone!

Below is a guide to the many ways you can free yourself or work around issues in the event you get stuck. These options are designed to allow you to help yourself without having to wait in line for a GM to help you. This is not only faster for you, but these tools are what we will normally recommend first if you do get stuck. There are a few different scenarios in which you can get "stuck", and they have slightly different workarounds.

General self-help options
/stuck: Type this in the chat window, like any other slash-command, and press enter. The game will move you to a nearby safe location. Works only once.
Abort mission/Warp to Sector/Ripcord: This is the icon on the upper-left corner of your mini-map. It will be grayed out if it is unavailable. It is unavailable on sector maps and when you are in combat.
[u]Change Instance[u]: This is available on public maps only. Open your map by pressing M, and click the "Change Instance" button.
/killme: This is currently BUGGED. I cannot stress this enough. It opens the normal Stuck ticket interface, but most of the time you can't actually submit a GM ticket. It closes the window and silently fails to submit the ticket. Please don't use this until it gets fixed.



Physically stuck
Let's say you got stuck in a rock, wandered through a hole in some geometry and can't get out, fell through the floor, etc. Maybe you flew out of a map and are now in an endless field of blue. You are physically stuck in the landscape and can't move, or can only move in limited ways. /stuck will generally help with this.
  • Try /stuck: This will nudge you a few feet, or respawn you if you're outside the map boundaries. It's a great first step, but remember it only nudges you once.
  • Abort mission/Warp to Sector: This will return you to the last public map you were on, generally the nearby Sector map. If you leave and come right back, you may not lose any progress, but it depends on the map and the mission. When returning to your mission map you should respawn at a spawn point, instead of where you got stuck.
  • Change Instance: This works on public maps only. Open your Map (press M) and click the "Change Instance" button.

Something in a mission broke, blocking progress
Maybe the last diplomat or prisoner refuses to be rescued. Maybe only 4/5 clickies are working. Maybe Admiral Zelle is being unhelpful and not transforming for you. Perhaps an NPC you need has gotten killed or despawned, or something else has broken the mission. If this happens, leaving the mission, allowing the instance to reset, and coming back normally fixes it. If you leave for 15 minutes, your mission will be reset upon your return. This is often faster than waiting in line for GM help.
  • Abort mission/Warp to Sector: Leave the mission map you're on, wait a few minutes (15 is best), and come back. In most cases, you will lost progress on only the last portion of the mission. This will fix the vast majority of issues you might run into with missions.

Bridge officers/NPCs have gotten stuck or fallen through the ground
Sometimes your Bridge Officers will manage to go places where you are unable to free them, and may get left behind. Sometimes, there may be unexpected holes in the ground which they can fall into. The same hazards which can trip up your highly trained Bridge Officers can also affect enemies and NPCs, and the same workaround applies.
  • Abort mission/Warp to Sector: If an NPC falls through a map or gets stuck and can't be nudged or shepherded on, simply leave the map and load back in. In the case of an NPC which has fallen through the map, allow the map to reset after 15 minutes.

Can't load into the game at all/hang on loading screens
While we are currently investigating exactly what causes this, the workaround we have found helps most players. It involves accessing the Video Options and lowering the World Detail Level setting. We're working to create more robust self-help options in cases like this.

Lowering your video settings if you can't log into the game:
  • Open the launcher and log in.
  • On the Character Selection screen, click "Log Out".
  • Click the Options button on the right side of the screen.
  • On the Video tab, under Advanced options, lower the World Detail Level setting.
  • Log back in, and load into the game.
  • You may increase the World Detail Level setting slightly, but keep it relatively low.

I hope you have found the above workarounds helpful. Our goal is to make sure that you have options available to resolve minor issues and get you back in the game quickly.


Litana
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-10-2010, 07:52 AM
Thank you!! This will actually be very helpful.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-10-2010, 08:09 AM
Last night I got stuck in the geometry in the mission Ghost Ship. And I was stuck: unable to move, unable to fire on enemies.

Solution: (Ramming Speed + full engine power + turning) actually unstuck me. Good thing too, since I only had one portal left to kill.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-11-2010, 09:27 AM
this should be posted in the other forums for sticky...

kind of wish i read this post earlier, as i got stuck in a nav buoy.
luckily i had mostly beam weapons was able to kill all the enemies around me so that i could warp out of sector and re-enter the mission without skipping a beat.

interesting thing to note, i was able to shoot at the enemies, while they were not able to attack me...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-13-2010, 06:21 PM
Quote:
Originally Posted by GM_Litana
Hey, everyone!

Below is a guide to the many ways you can free yourself or work around issues in the event you get stuck. These options are designed to allow you to help yourself without having to wait in line for a GM to help you. This is not only faster for you, but these tools are what we will normally recommend first if you do get stuck. There are a few different scenarios in which you can get "stuck", and they have slightly different workarounds.

General self-help options
/stuck: Type this in the chat window, like any other slash-command, and press enter. The game will move you to a nearby safe location. Works only once.
Abort mission/Warp to Sector/Ripcord: This is the icon on the upper-left corner of your mini-map. It will be grayed out if it is unavailable. It is unavailable on sector maps and when you are in combat.
[u]Change Instance[u]: This is available on public maps only. Open your map by pressing M, and click the "Change Instance" button.
/killme: This is currently BUGGED. I cannot stress this enough. It opens the normal Stuck ticket interface, but most of the time you can't actually submit a GM ticket. It closes the window and silently fails to submit the ticket. Please don't use this until it gets fixed.



Physically stuck
Let's say you got stuck in a rock, wandered through a hole in some geometry and can't get out, fell through the floor, etc. Maybe you flew out of a map and are now in an endless field of blue. You are physically stuck in the landscape and can't move, or can only move in limited ways. /stuck will generally help with this.
  • Try /stuck: This will nudge you a few feet, or respawn you if you're outside the map boundaries. It's a great first step, but remember it only nudges you once.
  • Abort mission/Warp to Sector: This will return you to the last public map you were on, generally the nearby Sector map. If you leave and come right back, you may not lose any progress, but it depends on the map and the mission. When returning to your mission map you should respawn at a spawn point, instead of where you got stuck.
  • Change Instance: This works on public maps only. Open your Map (press M) and click the "Change Instance" button.

Something in a mission broke, blocking progress
Maybe the last diplomat or prisoner refuses to be rescued. Maybe only 4/5 clickies are working. Maybe Admiral Zelle is being unhelpful and not transforming for you. Perhaps an NPC you need has gotten killed or despawned, or something else has broken the mission. If this happens, leaving the mission, allowing the instance to reset, and coming back normally fixes it. If you leave for 15 minutes, your mission will be reset upon your return. This is often faster than waiting in line for GM help.
  • Abort mission/Warp to Sector: Leave the mission map you're on, wait a few minutes (15 is best), and come back. In most cases, you will lost progress on only the last portion of the mission. This will fix the vast majority of issues you might run into with missions.

Bridge officers/NPCs have gotten stuck or fallen through the ground
Sometimes your Bridge Officers will manage to go places where you are unable to free them, and may get left behind. Sometimes, there may be unexpected holes in the ground which they can fall into. The same hazards which can trip up your highly trained Bridge Officers can also affect enemies and NPCs, and the same workaround applies.
  • Abort mission/Warp to Sector: If an NPC falls through a map or gets stuck and can't be nudged or shepherded on, simply leave the map and load back in. In the case of an NPC which has fallen through the map, allow the map to reset after 15 minutes.

Can't load into the game at all/hang on loading screens
While we are currently investigating exactly what causes this, the workaround we have found helps most players. It involves accessing the Video Options and lowering the World Detail Level setting. We're working to create more robust self-help options in cases like this.

Lowering your video settings if you can't log into the game:
  • Open the launcher and log in.
  • On the Character Selection screen, click "Log Out".
  • Click the Options button on the right side of the screen.
  • On the Video tab, under Advanced options, lower the World Detail Level setting.
  • Log back in, and load into the game.
  • You may increase the World Detail Level setting slightly, but keep it relatively low.

I hope you have found the above workarounds helpful. Our goal is to make sure that you have options available to resolve minor issues and get you back in the game quickly.


Litana
Great 'what to do when your game is so bugged you cant play' guide.

Rather than take the time to do this many game developers would just fix the bugs instead. Good to see Cryptic doesn't take this old fashioned approach.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6 Not Working
03-13-2010, 08:46 PM
I am currently on the mission Trapped; where I had to go to the NGC 1218 system and scan debris. I just completed my last scan and suddenly I was sucked into the debris I was scanning and I cannot get out! I think some anomoly was pulling me to it but the debris got in the way first.

Now, I have followed your tips and tried the following commands:
/stuck
/killme


Neither of those commands worked. I am STILL stuck in this forsaken debris. When I try the /Killme commnad, everything is grey out and will NOT let me choose to Change Instance, Abort Mission, Or Submit a Ticket.

Please teleport my vessel the heck out of this debris. How many more days do I have to wait?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-13-2010, 09:23 PM
Quote:
Originally Posted by Thailzar View Post
I am currently on the mission Trapped; where I had to go to the NGC 1218 system and scan debris. I just completed my last scan and suddenly I was sucked into the debris I was scanning and I cannot get out! I think some anomoly was pulling me to it but the debris got in the way first.

Now, I have followed your tips and tried the following commands:
/stuck
/killme


Neither of those commands worked. I am STILL stuck in this forsaken debris. When I try the /Killme commnad, everything is grey out and will NOT let me choose to Change Instance, Abort Mission, Or Submit a Ticket.

Please teleport my vessel the heck out of this debris. How many more days do I have to wait?
I am in the same mission and stuck.... ugh
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
03-19-2010, 12:39 PM
Quote:
Originally Posted by Yeach View Post
I am in the same mission and stuck.... ugh
Same mission, same problem.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
03-20-2010, 05:57 AM
Quote:
Originally Posted by Narien
Same mission, same problem.
Same mission, same problem....
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
03-24-2010, 04:46 AM
If you use abandon ship, you tend to respawn elsewhere
Just a suggestion. If you're in space, this is usually a successful last resort.
(good when you find a wierd spot in an asteroid and cant get out lol)
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 08:51 PM.