I see the comparison valid... I mean, we're looking at a brand new MMO; there will be problems. EVERY MMO has these issues within the first few months/after patches/after major updates. So, if we're paying for the service, we have to put up with the hiccups. Sucks; frustrates the hell out of me, but I have to suffer like the rest of everyone else.
And yes, it would've been nice if they talked about what they're doing or what's causing latency. I hate the fact that my Starfleet career has been spent looking at loading screens.