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Lt. Commander
Join Date: Dec 2007
Posts: 120
what about getting stuck while zoning which has been happening heaps lately, if ur unsure what i mean the load bar goes across .25 of the page stops and then the lovely red letters of the server has stopped responding, 4 times today I've had to use ctrl-alt delete to shut the game down and then wait another 30 minutes when i log back in to get my character select screen up
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
03-27-2010, 12:38 PM
I keep getting stuck in a way that is not represented here..

It only happens when I am on a Ground Mission of some kind... Both PvP and PvE missions. I find myself unable to move forward or turn. I can continue to fire, but the firing graphics no longer work properly. I can exit, or abort the mission, but then I have to start from the beginning again.

What's it going to take to fix this issue?

It is very tiring, especially on longer missions.

- Daniel

Originally Posted by GM_Litana
Hey, everyone!

Below is a guide to the many ways you can free yourself or work around issues in the event you get stuck. These options are designed to allow you to help yourself without having to wait in line for a GM to help you. This is not only faster for you, but these tools are what we will normally recommend first if you do get stuck. There are a few different scenarios in which you can get "stuck", and they have slightly different workarounds.

General self-help options
/stuck: Type this in the chat window, like any other slash-command, and press enter. The game will move you to a nearby safe location. Works only once.
Abort mission/Warp to Sector/Ripcord: This is the icon on the upper-left corner of your mini-map. It will be grayed out if it is unavailable. It is unavailable on sector maps and when you are in combat.
[u]Change Instance[u]: This is available on public maps only. Open your map by pressing M, and click the "Change Instance" button.
/killme: This is currently BUGGED. I cannot stress this enough. It opens the normal Stuck ticket interface, but most of the time you can't actually submit a GM ticket. It closes the window and silently fails to submit the ticket. Please don't use this until it gets fixed.

Physically stuck
Let's say you got stuck in a rock, wandered through a hole in some geometry and can't get out, fell through the floor, etc. Maybe you flew out of a map and are now in an endless field of blue. You are physically stuck in the landscape and can't move, or can only move in limited ways. /stuck will generally help with this.
  • Try /stuck: This will nudge you a few feet, or respawn you if you're outside the map boundaries. It's a great first step, but remember it only nudges you once.
  • Abort mission/Warp to Sector: This will return you to the last public map you were on, generally the nearby Sector map. If you leave and come right back, you may not lose any progress, but it depends on the map and the mission. When returning to your mission map you should respawn at a spawn point, instead of where you got stuck.
  • Change Instance: This works on public maps only. Open your Map (press M) and click the "Change Instance" button.

Something in a mission broke, blocking progress
Maybe the last diplomat or prisoner refuses to be rescued. Maybe only 4/5 clickies are working. Maybe Admiral Zelle is being unhelpful and not transforming for you. Perhaps an NPC you need has gotten killed or despawned, or something else has broken the mission. If this happens, leaving the mission, allowing the instance to reset, and coming back normally fixes it. If you leave for 15 minutes, your mission will be reset upon your return. This is often faster than waiting in line for GM help.
  • Abort mission/Warp to Sector: Leave the mission map you're on, wait a few minutes (15 is best), and come back. In most cases, you will lost progress on only the last portion of the mission. This will fix the vast majority of issues you might run into with missions.

Bridge officers/NPCs have gotten stuck or fallen through the ground
Sometimes your Bridge Officers will manage to go places where you are unable to free them, and may get left behind. Sometimes, there may be unexpected holes in the ground which they can fall into. The same hazards which can trip up your highly trained Bridge Officers can also affect enemies and NPCs, and the same workaround applies.
  • Abort mission/Warp to Sector: If an NPC falls through a map or gets stuck and can't be nudged or shepherded on, simply leave the map and load back in. In the case of an NPC which has fallen through the map, allow the map to reset after 15 minutes.

Can't load into the game at all/hang on loading screens
While we are currently investigating exactly what causes this, the workaround we have found helps most players. It involves accessing the Video Options and lowering the World Detail Level setting. We're working to create more robust self-help options in cases like this.

Lowering your video settings if you can't log into the game:
  • Open the launcher and log in.
  • On the Character Selection screen, click "Log Out".
  • Click the Options button on the right side of the screen.
  • On the Video tab, under Advanced options, lower the World Detail Level setting.
  • Log back in, and load into the game.
  • You may increase the World Detail Level setting slightly, but keep it relatively low.

I hope you have found the above workarounds helpful. Our goal is to make sure that you have options available to resolve minor issues and get you back in the game quickly.

Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
03-27-2010, 06:02 PM

This is broken still. The /stuck command I mean.

I tried on on 2 characters and when I type /stuck it says that its disabled and suggest that I use /killme which does what you said above.

/stuck does nothing for me when I'm stuck
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
03-27-2010, 06:44 PM
Several times now, when invited to a Klingon Bridge I have got stuck inside the bulkhead. The "/stuck" command did nothing. I couldn't abort anything, and the option to "beam up" was greyed out. And curiously I didn't show up as being on their bridge so the other Captain couldn't even kick me... All I could do was exit the game completely wait for 10 minutes then log back in. Then I found myself back where I originally was, as though I had never tried to visit someone's Bridge.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
04-02-2010, 10:58 PM
I have a ground based mission where I'm stuck as well, and I just spent the last hour working on it and got stuck RIGHT as I was fighting through the last group of Klingons.

The mission is The Doomsday Device, in the Torpedo Takeover scenario. I can literally see the last weapon I need to deal with sitting right in front of me.

I wish I had the ability to open a console session and note the exact location I'm at.

These are the times when I miss working at Microsoft...I could just pull up a console on a debug build, mark it and send it off to get a fix

Then MapSpider the heck out of the map to find any other spots.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
04-08-2010, 12:34 PM
Originally Posted by DanielCInVa
I keep getting stuck in a way that is not represented here..

It only happens when I am on a Ground Mission of some kind... Both PvP and PvE missions. I find myself unable to move forward or turn. I can continue to fire, but the firing graphics no longer work properly. I can exit, or abort the mission, but then I have to start from the beginning again.
I too have this happen quite often, and I know it has to do with what the devs call 'spamming the keys', meaning to rapidly fire and using your special powers as fast as possible (I know, why would anyone do that?).

Being an Engineer, and loving to lay down the turrets, I have it happen semi-often, and find that to avoid it, I simply need to move slightly between the placements of each turrets, firing of weapons and any of the other 'key spamming'. I really have to think to do this on every mission otherwise the old beam out and back in is the only workaround. I've also opened multiple help tickets, including a "I'll wait here in the hallway of my latest mission for a GM for over an hour before I got bored and quit" and am starting to get really annoyed that it can't make a patch list, while such non-important things like 'new clothes and badges' continually does.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
04-08-2010, 11:53 PM
Well, the lack of a working /stuck command just lead to the loss of 2 hours of work put into The Big Dig by myself and my team. All of us definitely are frustrated by this. It doesn't help when you don't have the ability to get out of physical object, and then the other suggestion by the "help" box (which is poorly named, as it isn't helpful) is to change instances, which results in the LOSS OF YOUR PROGRESS. Well, so much for being a 'suggestion'. You might as well just suggest people log out, too.

In short, if you get stuck, you're majorly screwed, at least until Cryptic does something to give you workable options. I regret staying up tonight to play.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
04-17-2010, 11:24 PM
Since the last patch I've been stuck in the station during cap and hold missions on respawn at least 10 times now. Nothing works, and it a frequent problem. Tonight I was stuck in two missions in a row, and once I was stuck and a team mate was stuck at the same time.

Stuck on respawn. What the heck is that about?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19 Stuck
04-22-2010, 09:39 PM
Im Getting my Star Cruiser stuck inside of the Fed Star-base very often during PvP matches after I re-spawn after Death.
Map is:
Hostile Engagement (FvK) - Capture and Hold - Space - Salvage Operation (Large)

Its extremely frustrating, I have submitted several tickets since official release already but still no fix.

Please move the star-base itself further away from the Spawn point for the love of.....

Or move the spawn further away from the star-base, this is a MAJOR problem for me.

Or add some kind of a suicide command that can be used once or twice during space battle...

do something, this is happening over and over.

Every one who ever had this problem please make it Known so it can get fixed.
Either there is some very strange reason why I get stuck and others don't, or people just dont remember to report it.

When I report all I get is an automated reply now =/
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20 I am stuck in a map
05-01-2010, 11:34 PM
I started a new thread before I saw this one, so I apologize for the duplication. I played through a ground PVP map - Shanty Town. When it ended, I did not get the window that normally pops up to leave map. I am now stuck. Logging out did not fix it. I still end up here when I log back in. Please help.


EDIT: Submitted ticket 844,538

EDIT: Dont know if this info helps a GM or not, but everytime I try to open up my options menu or try to log out, the scorecard window pops up.

EDIT: Thank you for fixing it for me.

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