I never heard a word from anyone on my ticket yet. ....Maybe it got lost? :-)
I think they need to be reminded by as many people as possible when something is wrong (like the in-game mailing system!!! Grrrr!), since it seems that only the squeaky wheel gets the grease (as the saying goes).
But thanks for putting in a note to let me know I'm not the only one that misunderstood their purpose for that list!
Hopefully they will put up a simple 'splash page' for the link that lets people know what to do with that section.
It would be a lot more value to them (...it is in their own interest).
<<<<<<<<well... that's my opinion anyway, and I'm stickin' to it! :-)