I really think Cryptic was expecting a different response to their game, and are "hurt" and resentful at the response they got. They haven't updated the engineering report either.
I don't hate the game, but it doesn't feel like it was made by real Star Trek fans.
It's like trying to reinvent Coke a cola, a few new people might drink it, but your going to have alot of mad original Coke drinkers. (I actually think that did happen, in the 80's, maybe early 90's)
..and you can't reinvent Star Trek, you can jazz it up, and make it flashy, but you can't mess with the ingredients, and I think Cryptic left a few ingredients out of the mix.
Hopefully they will add them.