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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 GM HELP Ticket support!
06-18-2010, 05:25 AM
Doomsday Machine rewardI - #892062 - Star Trek Online
(not the listed known bug) I magically was destroyed after defeating the Doomsday Machine. (possibly a new bug) I was to claim my mark 4 reward then blew up and respawned and it was gone. Please help!
http://forums.startrekonline.com/sho...d.php?t=163329


I posted a thread to get some player insight on how long it takes for GM help, I was told their is no in game support or something to that effect more than once. That can't be true right?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
06-18-2010, 06:29 AM
GM help is... not always relyable.

Sometimes they answer within minutes, other times they re-submit your bug-report to the Ticket system.

In reality you never know.

Sorry...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
06-18-2010, 07:26 AM
It cannot be true. I have had in-game GM help before. But what anazonda said it very true about the response time.

I personally wish their was a way to know if there was a GM "on duty" when you submit GM Help. This way you dont have to sit there waiting forever hoping one is responding. Nothing more frustrating than not even knowing if someone is available to help when you ask for it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
06-18-2010, 09:54 AM
Quote:
Originally Posted by picardalpha2clearance View Post
Doomsday Machine rewardI - #892062 - Star Trek Online
(not the listed known bug) I magically was destroyed after defeating the Doomsday Machine. (possibly a new bug) I was to claim my mark 4 reward then blew up and respawned and it was gone. Please help!
http://forums.startrekonline.com/sho...d.php?t=163329


I posted a thread to get some player insight on how long it takes for GM help, I was told their is no in game support or something to that effect more than once. That can't be true right?
/ bump
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
06-19-2010, 03:39 AM
Quote:
Originally Posted by picardalpha2clearance View Post
Doomsday Machine rewardI - #892062 - Star Trek Online
(not the listed known bug) I magically was destroyed after defeating the Doomsday Machine. (possibly a new bug) I was to claim my mark 4 reward then blew up and respawned and it was gone. Please help!
http://forums.startrekonline.com/sho...d.php?t=163329


I posted a thread to get some player insight on how long it takes for GM help, I was told their is no in game support or something to that effect more than once. That can't be true right?
Thank you GM Yume for your timely response, but please check the ticket edit!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
06-19-2010, 06:45 AM
Quote:
Originally Posted by picardalpha2clearance View Post
Doomsday Machine rewardI - #892062 - Star Trek Online
(not the listed known bug) I magically was destroyed after defeating the Doomsday Machine. (possibly a new bug) I was to claim my mark 4 reward then blew up and respawned and it was gone. Please help!
http://forums.startrekonline.com/sho...d.php?t=163329


I posted a thread to get some player insight on how long it takes for GM help, I was told their is no in game support or something to that effect more than once. That can't be true right?
I did get my GM ticket answered, unfortunately I wasted my time even filing one, because they were not able to anything for me, except say we are sorry and they would look into it as a bug.

Another satisfied customer......
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