If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
I was wondering why is it that if I make a purchase of an item, in this case the featured Enterprise ship, and I remove the item from my character I cannot access it again on that character? I am pretty sure buying that item should give me the right to do whatever I want, and re-download it. Please someone explain this to me.
If you delete it, you can re-claim it again on the same character. This is done all the time.
There is one caveat to this... You must always have at least one ship at all times. If you claim the Connie as a starting Lt. and discard your original light cruiser, you will not be permitted to discharge your only remaining ship or claim a 'duplicate' Connie...