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Lt. Commander
Join Date: Dec 2007
Posts: 120
I can't go to any of the places that are normally restricted on trial accounts (and attempting to do so logs me out), but i just bought the full game, digital deluxe edition. I put in a ticket but have received no response for a while. I Also can't go to ship bridges, can't go to Risa, can't leave the Sirius sector block, and so forth but should be able to. keeps telling me couldnt transfer charecter
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
07-05-2010, 05:12 PM
to transfer to a full account you needed to have done all these things

1. Enter a retail key from game purchase
2. selected a recurring subscription plan (subscription is required to play)
3. enter a payment method for the subscription credit card palpay or game time card.
4. have the payment method validated and verified.

then you have an active full account with 30 days bonus time. If using a credit card or paypal then you are not charged until after the 30 day bonus time. If gametime card the 30 days are added tothe time of the game card.

if you did all the above then you will have to wait until billing can look at your ticket and account to see why you have not been activated for a full acount.
billing works
mon - fri 9 am to 5 pm cdt and are off on holidays (today is a holiday)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
07-05-2010, 08:57 PM
yep i did all those things and its still bugging out so hopefully they can get it fixed

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