Lt. Commander
Join Date: Dec 2007
Posts: 120
Hi there,

I have never been able to create a ticket via webpage... not ever since I've started back in February (now August). Not that I really ever had a pressing issue, but I really want to know why.

Whever I go to the STO webpage > support > create ticket > billing/tech > I click, and nothing ever has happened.

I'm currently running Win7 Ultimate 64bit, on win exporer. What the heck am I doing wrong?

I need to get a hold of the admin staff at STO over an issue I need resolved, but there isn't an email listed that I can at least mail. So I'm trying here.

I'm a life time member, paid in full months ago, and I would appreciate a response, whether it be PM or here.

Thank you.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
08-21-2010, 11:12 AM
Now hit the search button. Yes, the UI is dumb.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
08-21-2010, 11:13 AM
the way the ticket system is setup you have to do a search first before a link to create a new ticket appears either at the bottom of the search result window or at the end of one of the result articles.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
08-22-2010, 10:20 AM
Thanks for the replies. I'll give it a try as soon as they get the ticket service back up. Currently says "ticket service offline"

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