Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
09-14-2010, 12:33 PM
This Mercenary Gear would work so well on KDF characters. I'd love to see it on my Orion character or any other KDF.

I need a away to betray the KDF with my orion, keep my carrier and join up with Starfleet just for this 1 item.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
09-14-2010, 12:33 PM
Quote:
Originally Posted by Fractal_Eye
I don't think that Cryptic will give you a refund.
I think they will and will be happy to. It's Cryptic Points. He can only spend them ... in the C-Store. So refund the C-Points and let him buy something else. Something he's happy with and can use on his character.

That's pretty standard customer service right there.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
09-14-2010, 10:30 PM
Quote:
Originally Posted by sharkball View Post
So I bought the Mercenary Gear for my Klingon Liberated Borg... but it doesn't give me the uniform choice!

I've since heard that it was a Fedo-only item, but it was not masked in the C-Store with "restricted" like the golden tribble, federation ship costumes, etc...

Since you're letting Klingons pay for things they can't use, you need to refund me my points and mark it "restricted" or unlock it so that klinks can wear it around too.



The C-Store sells the Mercenary Set for clothing options to Klingons but does not give Klingons new uniform options... if it doesn't work it should be "Restricted"... give me my cryptic points back!!
It should be restricted if the kDF faction cant use it. The Targ is only purchasable by KDF. The Best Buy Tribble is only purchasable by the federation side. Even says it. Those are restricted and blanked out.

Cryptic messed up on releasing the merc outfit without that restriction and should give you, the original poster, a C-Store Refund.

They cant offer something for sale to a part of the game that cant use it. They have done that for ships, tribbles, targs, other costume pieces. Why not this one? It looks like it was a big mistake. And Cryptic needs to fix it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
09-15-2010, 11:10 AM
I just checked the C-Store, and I can buy the Klingon bridges while on a Federation character. So, if I happen to buy one of those, should I receive a refund as well because I can't use it on my Federation character, even though it plainly says it's for Klingon characters? (Just as the Mercenary Gear says it's for Federation characters.)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
09-15-2010, 11:25 AM
Quote:
Originally Posted by Fractal_Eye
I just checked the C-Store, and I can buy the Klingon bridges while on a Federation character. So, if I happen to buy one of those, should I receive a refund as well because I can't use it on my Federation character, even though it plainly says it's for Klingon characters? (Just as the Mercenary Gear says it's for Federation characters.)
Yes, you absolutely should. As stated ... these points can only be spent in the c-store. Get your points back and buy an item you can equip and be happy with. The monetary purchase of the points has already been made and that's not what's being refunded.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
09-15-2010, 01:15 PM
Quote:
Originally Posted by superchum View Post
Yes, you absolutely should. As stated ... The monetary purchase of the points has already been made and that's not what's being refunded.
Exactly. You spent real $ to get fake $ and bought something you can't use - so as long as the OP doesn't ask for his real money back, and just wants to reallocate his fake money, its a win for him and for Cryptic to do it and make him happy. And I bet they will do it, too.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
09-15-2010, 01:22 PM
Quote:
Originally Posted by superchum View Post
Yes, you absolutely should. As stated ... these points can only be spent in the c-store. Get your points back and buy an item you can equip and be happy with. The monetary purchase of the points has already been made and that's not what's being refunded.
It's good to know that because the Cryptic Points can only be spent in the C-Store, it absolves the customer from reading about what they are purchasing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
09-15-2010, 07:54 PM
Quote:
Originally Posted by Droidarr View Post
this is true about the intrepid bridge pack also which i purchased. awesome bridge, however officers spawn in pillars, stand on consoles, stand on seats, hover in mid air, half imbeded in computers and it's been like that since it came out. "basicaly you did recieve what you purchased"
in real life if you purchase something broken or something mis-labeled and can't be used, you are able to exchange it or get your money back for it.
I definitely C-store items should be able returnable for store credit. I share your disgust on the Intrepid bridges and I feel similar about the Imperial class. I've also somehow bought an item twice and tried to get a refund for the extra purchase and was denied. I feel that denying exchanges for virtual items is a shady business practice.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
09-15-2010, 07:55 PM
Quote:
Originally Posted by Fractal_Eye
It's good to know that because the Cryptic Points can only be spent in the C-Store, it absolves the customer from reading about what they are purchasing.
They don't put stuff like "This bridge has holes in the floor geometry and the textures are all messed up" in the C-store descriptions.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
09-15-2010, 10:52 PM
Quote:
Originally Posted by stararmy View Post
I definitely C-store items should be able returnable for store credit. I share your disgust on the Intrepid bridges and I feel similar about the Imperial class. I've also somehow bought an item twice and tried to get a refund for the extra purchase and was denied. I feel that denying exchanges for virtual items is a shady business practice.
Quote:
Originally Posted by stararmy View Post
They don't put stuff like "This bridge has holes in the floor geometry and the textures are all messed up" in the C-store descriptions.
Oh, I understand that (and I also agree with you about the Intrepid bridges), but the OP is wanting a refund because he didn't read that the Mercenary Gear is for Federation characters, not Klingon ones.

Also, the fact that they denied you a refund for the item you somehow bought twice leads me to believe (more than before) that they won't refund his points, either. I agree that it is a shady business practice, but it just strikes me as to how Cryptic operates their C-Store.
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