We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
What would be really awesome is if they completely re-did the forums into a complete LCARS thing. I know, I know, they would probably have to make a completely new, proprietary forum boards for it and it would never happen. But one can dream right?