Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 can't log in once I'm patched!
12-11-2010, 06:09 PM
every single time I try to log in, it says the connection has timed out.
I then check to make sure the free online Star Trek Demo was under My Products in the My Account, and it wasn't there. so I went through Support, and found a link to click that should put it under My Products. I clicked the link, and all it says was "Your account does not qualify for the demo."

the problem is, I've logged on once before, and I know for a fact that the Demo was under My Products then. so what has happened? help!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
12-12-2010, 03:29 PM
Sorry to hear that you're unable to log in. You can submit an account ticket at Our support team should be able to assist you.

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