Well done guys! Ive been enjoying Star Trek Online a lot, especially since the launch of the newest content. There will always be room for improvement with any online game, but in the last year you have turned the experiance from good to great so i look forward to seeing what you have instore this year!
On a side note, i was involved in both the Final Fantasy 14 and DC Universe Online beta and the community support for both titles, and even after FF14s launch has been horrifc. I and several others pointed out potentially game breaking flaws ahead of time and where ignored, servers collapsed for days on end with nothing put on the forums to explain why. I think it stands testament to Cryptic that they are so community focused that i now find it unacceptable for anything but the level of service you guys provide to us. Keep talking to your fans, we do appreciate it ^_^