Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Ticket Response Time...
01-06-2011, 01:28 PM

I put in a ticket last Thursday evening. Its Thursday again... could someone at Cryptic please look into this? I have been waiting as patiently as I can this whole time.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-06-2011, 02:08 PM
response times can vary but if the ticket was sent as a bug report then they will never respond. Bug tickets just get put into a development queque
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-06-2011, 02:24 PM
Wasnt a bug report, Ive been a gamer long enough not to expect responses to those sort. Thanks though.

Thank you for updating... *continues to wait*
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-06-2011, 10:33 PM
At least be happy you can play? I put up a thread first and now gonna do a ticket about my problem. Dunno what I'm gonna do meanwhile.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-09-2011, 01:22 PM
Its going on 10 days for this "investigation". Im still not complaining. Im just really curious why there needs to be an investigation? Is it that complicated to undelete someones character?

Do you need to recreate her from scratch or something? Are you guys leveling her up for me?! lol That would be funny in a way...

Whats the hold up?

If you guys drag this out to such a point (for whatever reason), and youre unable to restore her because its taken so long, I will not be a happy camper. Im not making threats, empty or otherwise... Im just saying I wont be happy with the level of service Ive gotten.

Take that as you will... I wish I could find that comic mocking the phone messages that keep you on hold, where it shows the guy decaying and finally ending up as a skeleton because they had him on hold for so long. xD
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6 Same problem
01-12-2011, 10:47 PM
I am having the same problem you are, my character got deleted some how and I've been waiting since December 26 to get it back and still in progress....
Join Date: May 2013
Posts: 5
# 7
06-01-2013, 06:57 PM
My character is gone as well ticket hasn't been responded to

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